Return Policy

We want you to feel confident in your purchase, and we’re here to help make the process as smooth as possible.

Before you order: Product photos are provided as close representations, but actual colors may vary slightly depending on your screen settings. Because tile and natural stone can have variation, we always recommend ordering a sample first to ensure the product is the right fit for your project.
45-Day Returns

Eligible standard orders may be returned within 45 days of delivery.

A 15% restocking fee applies to approved returns
Items must be unused and in original packaging
Customer is responsible for all return shipping costs and arrangements
Installed, cut, altered, or damaged items are not eligible for return
Non-Returnable Items

The following items are final sale:

SamplesSpecial or custom ordersClearance items

These products cannot be canceled, modified, exchanged, or returned once payment has been processed.

Ready to start a return?

Fill out the form and we’ll email you a prepaid FedEx label.

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Natural Stone Variation

Natural stone products such as marble, travertine, slate, limestone, and onyx are unique by nature. Variations in color, veining, texture, and shading are normal and part of their beauty.

No two pieces are exactly alike
Samples are intended as general representations
Actual orders may vary naturally from sample pieces
Installation & Product Inspection

Please carefully inspect all materials before installation.

Once a product has been installed, it cannot be returned or exchanged
Installation or use of the product confirms acceptance of the material
Installed products are considered accepted by the owner/installer
Backsplash.com is not responsible for product defects, property damage, labor costs, or losses related to improper installation

Our tile calculator is provided as a helpful estimating tool, but measurements should always be verified before ordering. Customers are responsible for confirming quantities, and we are not liable for miscalculations or ordering errors.

Product Information & Liability Disclaimer
Accuracy of Information
While we make every effort to provide precise and up-to-date details on our website, all information regarding tile sizes, dimensions, thicknesses, colors, and availability is provided for informational purposes only. Website data may occasionally be incorrect, incomplete, outdated, or subject to sudden changes by manufacturers without prior notice.
Limitation of Liability
backsplash.com accepts no responsibility or legal liability for any errors, omissions, or inaccuracies found on this website. We are not liable for any losses, project delays, or extra costs resulting from reliance on website product descriptions.
Verify Before You Buy
To ensure complete accuracy for your project and to avoid sizing errors, please contact us directly before placing an order. Our team will gladly double-check the current inventory, exact specifications, and dimensions for you.

We reserve the right to limit or deny returns or exchanges when necessary.