Once you are prepared to initiate the return of the tiles, kindly complete the return request form. Upon receipt of your request, we will promptly send you an email containing comprehensive instructions.
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Submit Your Return Request
Complete the return request form on this page. Our team reviews most requests within 1–2 business days.
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Receive & Print Your RMA Number
You’ll receive an RMA number by email. Print it out and place it inside your return box — returns without an RMA number may not be processed.
⚠ Required inside box
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Use Original Packaging
All returns must be in their original packaging and in the same condition as received. Installed, cut, altered, damaged, or otherwise modified items are not eligible for return.
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Pack Securely
Ensure all materials are packed safely. Our products are fragile — items that arrive damaged will not be eligible for a refund.
⚠ Damaged returns not refunded
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Customer Arranges Return Shipping
You are responsible for all return shipping charges and arrangements.
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Ship via FedEx or UPS Only
All returns must be shipped using FedEx or UPS. Other carriers will not be accepted.
✓ FedEx or UPS only
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We Inspect Your Return
Once received, our team will inspect the returned materials to confirm they meet return eligibility requirements.
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Refund Processed
Once we receive and approve your return, your refund will be processed within 7 business days.
✓ 7 business days
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